Google took my money for YouTube TV, YouTube Premium and NFL Sunday Ticket, then shut all three off for me. It hasn’t offered a refund. I can’t cancel YouTube TV or Premium online: every way I’ve tried ends on the same YouTube page, and the next bills are due November 27 and 28. I think that’s illegal in Massachusetts, where I live.
It started on November 10, when YouTube terminated my channel, citing its rules on regulated goods. I report on peptide sellers (what happened). I never posted anything to Premium, YouTube TV or Sunday Ticket, and they went with the channel anyway. On November 12, YouTube told me “the original decision stands.”
What I paid for
- YouTube Premium, family plan: $26.99 a month, last charged October 27.
- YouTube TV: $82.99 a month plus $9.99 for the 4K add-on, last charged October 28.
- NFL Sunday Ticket with NFL RedZone: $420 for the season, charged August 13.
I got about two weeks of the October payments and about half of the football season. Google hasn’t charged me since the termination.
Why I can’t cancel YouTube TV or Premium online
The “Manage subscription” links on Google’s payments page lead to a YouTube page that says “Your channel won’t be put back on YouTube at this time.” There is no cancel button. On my phone, the same link gives an “Authentication error.”
TeamYouTube, YouTube’s support account on X, sent me a form “which goes to the team that handles refunds/cancellations.” Its “Request a refund” buttons, one for Premium and one for YouTube TV, open the same “won’t be put back” page. I tried both.
When I asked YouTube TV’s chat for help with the error, the agent told me to unplug my TV. I haven’t called the support phone line. I shouldn’t have to.
Massachusetts law
Since September 2, 2025, Massachusetts rules have required that the way to cancel “must be at least as easy to access and use as the method the consumer used” to sign up, and that it be available “through the same website or web-based application the consumer used.” I signed up online. Google’s online cancel routes end on a termination notice. I’m not a lawyer, but I think that breaks the rule.
Federal law also requires sellers of online subscriptions to provide “simple mechanisms for a consumer to stop recurring charges.” A link that ends on a termination notice is not one.
What I want
Refund what I paid for and can’t use, including Sunday Ticket. Cancel both subscriptions now. Don’t send me the November 27 and 28 bills.
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- I Criticize Peptide Sellers. YouTube Terminated My Channel Over “Regulated Goods.” — what got the channel terminated, and why I think it was a mistake
- Sam Sulek’s NewBioRx Sells “Research Only” Retatrutide — the reporting behind the video I suspect got flagged
- There’s No Legal Retatrutide to Buy. Lilly Just Sued Six Sellers of It. — why I keep covering the gray-market sellers